1. Who we are
Webwise is a digital agency based at 96 Piers Road, Harare Drive, Harare, Zimbabwe. We are responsible for the personal information collected through webwise.co.zw. You can contact us at info@webwise.co.zw or on WhatsApp at +263 788 148 513.
2. What we collect
Information you give us: when you use our contact or pilot application forms, we collect your name, business name, phone or WhatsApp number, email address, industry and your message. When you message us on WhatsApp or by email, we receive your number or address and what you send us.
Information collected automatically: like most websites, our server and tools record technical details such as your IP address, browser type, the pages you visit and the time of your visit.
3. How we use it
We use your information to reply to your enquiry, assess and run the CRM pilot, provide services you ask for, send quotes and project updates, keep the website secure and working, block spam, and understand how visitors use the site so we can improve it. We do not sell your personal information.
4. Our basis for using it
We process your information because you have given consent by contacting us or submitting a form, because it is needed to take steps you have asked for before or under a contract, or because we have a legitimate interest in keeping the site secure. You can withdraw consent at any time by contacting us.
5. Who we share it with
We only share information with service providers that help us run the website and our business, such as our web hosting provider, Jetpack and Akismet (form handling and spam protection, operated by Automattic), Google (site analytics, where enabled) and Meta (WhatsApp). We may also disclose information where the law requires it. Each provider handles data under its own privacy terms.
6. Transfers outside Zimbabwe
Some of these providers store or process data on servers outside Zimbabwe. Where this happens, we rely on providers that offer appropriate protection for personal information, as the Act requires.
7. Cookies
Our website uses cookies that are needed for it to work, and may use analytics cookies to understand how it is used. You can choose which non-essential cookies to allow in the cookie banner, and you can clear or block cookies in your browser settings.
8. How long we keep it
We keep enquiry and pilot information for as long as needed to respond and to manage our relationship with you, and client records for as long as needed for the work and our legal and accounting duties. When information is no longer needed, we delete it or make it anonymous.
9. Your rights
You have the right to ask what personal information we hold about you, to have it corrected or deleted, to object to or restrict how we use it, and to withdraw consent. To make a request, email info@webwise.co.zw. If you are not satisfied with our response, you can complain to the Data Protection Authority (POTRAZ).
10. How we protect it
We use reasonable technical and organisational measures to protect your information, including secure connections (HTTPS), access controls and spam protection. No method of sending or storing data online is completely secure, so we cannot guarantee absolute security.
11. Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it last changed. If you have any questions about this policy, please contact us at info@webwise.co.zw.